Premium Support and Quality Software Assurance
Our Active Support Contract includes:
- 3 to 4 upgrades per year available through web portal
Technical Support (Unlimited):
- By phone 8.00am to 8.00pm Australia EST time Monday to Friday. An afterhours message bank is available with prompt support staff call-back.
- Email Support responds to enquiries within 2 (two) business hours
- 'Direct Connect Assist' live web help is available during business hours
Earthwork Quantity Verification:
- Requires a completed Earthwork job to be forwarded and PDF attachment of related plan
- Allow 48 hours (Monday to Friday) for a response
Training Content via Web Portal:
- Knowledge base for article lookup
- Training videos and documents.
*Remote and onsite training is available with Quest product specialist, please see Private Training ›